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Unboxing Video Review Video
T1 T1 Step-Thru More Eleglide FAQ
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FAQ
  • Q.
    Is the battery could be removable?
    A.
    Yes. The battery is removable which can be charged on or off the bike.
  • Q.
    Can I purchase an extra battery?
    A.
    Yes, the replacement battery will be available later.
  • Q.
    Does the e-bike come with a charger?
    A.
    Yes.
  • Q.
    How do I recharge the battery pack?
    A.
    The battery pack can be charged on or off the bike by plugging in the charger unit. The charger unit connects to a standard wall outlet. The charging time is 4 to 6 hours.
  • Q.
    Does the e-bike come with a display?
    A.
    Yes. Both the T1 and T1 Step-Thru models come with an LCD display that shows various information, including speed, battery power, speed level, riding distance, trip time, etc.
  • Q.
    What kind of assembly is required?
    A.
    Your e-bike will arrive partially assembled and packaged in a standard bike box. The parts that need to be mounted include the front wheel, display, pedals, saddle, handlebar, reflectors, bike lights and mudguards. You can check the user manual or our video instruction on YouTube for a step-by-step guide.
    Assembly video: https://www.youtube.com/watch?v=8wA4P2nd3ZA
  • Q.
    What is the maximum rider weight?
    A.
    The maximum recommended rider weight is around 120kg for optimal performance.
  • Q.
    What is the max load of the luggage rack?
    A.
    The maximum load of the luggage rack is 25kg.
  • Q.
    Is the bike stem adjustable?
    A.
    The stem of T1 Step-Thru is adjustable, but the one of T1 is not.
  • Q.
    Does it have cruise mode?
    A.
    Yes. Both T1 and T1 Step-Thru have cruise mode and 6km/h push mode.
  • Q.
    What is the size of the frame?
    A.
    The sizes of frames are as follows.
    Model Size of Frame
    T1 27.5*17.5”
    T1 Step-Thru 27.5*17”
  • Q.
    I’m 5'8". Can I use this bike?
    A.
    Yes. The recommended rider heights are as follows.
    Model Recommended Rider Heights
    T1 160-200cm (5.25ft-6.56ft)
    T1 Step-Thru 155-195cm (5.09ft-6.39ft)
  • Q.
    Does this electric bike come with a throttle control?
    A.
    Yes. This electric bike comes with a throttle control. It's easy to install and use. Please conform with local regulations on the use of throttle before installing the throttle control.
  • Q.
    Can I ride this bike on a rainy day?
    A.
    All of the electric components, including the battery pack, are designed to be waterproof. However, we strongly recommend keeping it indoors on rainy days or in bad weather .
  • Q.
    Where is the bike shipped from? And how many days can I get the bike after I place the order.
    A.
    Our bikes are shipped from warehouses in Europe. It usually takes around 3-7 working days for shipment.
  • Q.
    What if there are any quality issues with the bike?
    A.
    Eleglide has a professional after-sales service team and a technical support team. You can get local maintenance services in Europe. For more information regarding the warranty, please contact our customer service center, or visit Eleglide official website https://www.eleglide.com/
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